Payment

We currently accept the following payment methods (you will have the option to select your payment method when placing an order):

  • Cash on Delivery
  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Vipps
How do I make a purchase?

To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard & American Express) or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.

Do I need an account to place an order?

You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.

Do you charge sales tax?

By law, we are required to collect sales tax on all orders. The rate of tax will be determined by the exact delivery address and displayed when placing your order.

Delivery

We Offer World Wide Shipping

  • Free Norway (1-5 business days) — Free (on orders over NOK,- 500)
  • World Wide (1-5 business days) — $24.95
  • Next Day Air (1 business day) — $159.95
When will my order be shipped?
How do I track my order?
Will I have to pay any additional taxes or duties?
When will my order be shipped?

Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).

How do I track my order?

Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

Will I have to pay any additional taxes or duties?

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.

Terms & Conditions

Terms & Conditions

These General Terms and Conditions (T&Cs) including the Privacy Policy govern the offer and sale of products on www.fitink.life.

Please read these T&Cs carefully before ordering any Products on this website. By ordering any of our Products on this website, you agree to be bound by these T&Cs including the Privacy Policy.

SUPPLIER IDENTIFICATION

fitink.life is a site operated by FITINK LTD.

We are registered in Norway under 917 506 582 and with our registered adress at Nytorget 15, 4012 Stavanger, Norway.

​FITINK is a customisation firm and does not distribute third-part products (designer or otherwise). All products used are authentic.

PRIVACY POLICY & COOKIES

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from freofficial.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card) email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you; Send our newsletter; Screen our orders for potential risk or fraud; and
when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

To clarify fitink.life uses proisp.no as the site host.

To ensure all our customers have a clear understanding, our company, fitink.life is hosted on the proisp.no platform. Proism provides us with various serivces that allows us to sell our products and services to you. Your data may be stored through proisp’s data storage, databases and the general WordPress applications. All your personal data is secured bahind a firewall.

All direct payment gateways offered by WordPress/ WooCommerce and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Visa Debit. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Fitink.life

We use your Personal Information so that we can provide time- and quality efficient services, as described above. For example, we use WooCommerce to power our online store fitink.life–you can read more about how WooComerce uses your Personal Information here: https://docs.woocommerce.com/document/woocommerce-security-faq/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

FITINK does not store your information it only accesses it via host’s WooCommerce and proisp.

Automated Decision Making

WooCommerce risk and fraud screening; where WooCommerce might automatically block a payment card number or IP address after a certain number of unsuccessful payment attempts. WooCommerce does not believe this has a significant legal effect on customers because the automated blocking lasts only for a short period of time is the only automated decision making used on the site.

As a data controller under the GDPR, Article 28 requires that when we engage a data processor (like WooCommerce) to process your data. This is typically done through a Data Processing Addendum, or DPA.

WooCommerce has automatically incorporated a Data Processing Agreement (https://woocommerce.com/posts/gdpr-compliance-woocommerce/#) into its terms of service, which is designed to address the requirements of Article 28.

 Third Party Incorporated applications

We share your Personal Information with the host who have incorporated third party applications to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We use mailchimp that is a mailing application provided from by WooCommerce. The mailchimp cookies and legal statement regarding cookies can be found on the link below. https://mailchimp.com/legal/cookies/?_ga=2.75566229.1463976801.1527187269-673856720.1527187269

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Additionally, to be GDPR compliant and if you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals purchasing items who do not possess the legal means of purchase (i.e. are of legal age).

CHANGES AND UPDATES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

We have also updated the policy in order to be GDPR compliant which will come into force on May 25th 2018.

COOKIES & MONITORING

Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.
Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies – These cookies are used to recognise you when you return to our website.
Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:

The IP address of your computer.
The referring website from which you have got to our website from.
The reasons for this are:

To make ongoing improvements to our website based on this data.
To see our most popular sources of business.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data:

To other companies within our group.
If we sell our business.
To agents and service providers.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right to request access to personal data which we may hold or process about you.

PRODUCT INFORMATION

Each of the products you purchase is subject to the Terms and Conditions set out here and the time frames outlined when purchasing each product.

Fitink ONLY sells custom products such as shoes, clothing, accessories and is not a reseller of any third-party products (original purchased products from the store) or any designer (bags, shoes or clothing of designers).

The products customised with custom made products are designer products that have been deconstructed so that the material can be used. Note that we do aswell custom works that are painted as fan-art.

RIGHT TO CANCEL

All customization is final and is unable to be canceled, however we provde scathes and illustrations before starting the customization process. Once the production starts we will not be able to cancel or provide a refund for the order. We can only cancel and refund the purchase if the process of the sneakers has not taken place. Return Administration Fee is set to 400 NOK. Please note that you must send the goods back to us to our contact address at your own cost, same goes fort he gods that you have delivered to us. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

In cases of partial refund, the agreed amount will be debited.

You will not have any right to cancel a purchase for the supply of any of the following goods:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
for the supply of audio or video recordings or computer software if they are unsealed by you.

Given the bespoke nature of the service, payment will be taken in full at the time of order

  • Fitink shall aim to deliver the product in the designated time given at the time of purchase; the delivery of an order is subject to the availability of materials and Freof Fitink reserves the right amend the delivery time as necessary.
  • Fitink shall be entitled to refuse any monogramming of initials which would result in an offensive word in any language at its sole discretion.
  • Fitink shall be responsible for delivery of the goods and title of delivery shall pass on on the postage date (when tracking is sent).
  • The shipment of exotic skins is subject to jurisdictional laws; as the Customer you are responsible for ensuring that the requested exotic material or skin can be shipped to your respective region/address.
  • Should the order be cancelled for whatever reason, after 48 hours of the placement of an order a NOK 400 fee will be charged (cancellation fee), Fitink shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs and taxes.
  • Fabric colours and materials may vary. Fitink cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.
  • Please be aware that the image seen is a mocked visual representation of how your CUSTOM-ORDER item should look and there may be slight colour/material variations in the actual product you receive.
  • Fitink reserves all of its intellectual property rights in the designs of CUSTOM-ORDER products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer. b) These terms and conditions are subject to change at any time without prior warning. Governing Law a) These terms and conditions shall be governed by English Law.

NOTICES

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

 ORDERS AND ACCEPTING OF YOUR PAYMENT

Our host WooCommerce and previously Proisp accept payment with the use of Stripe the payment partner.

​Once the payment is processed we will begin processing your order.

All orders once shipped will be provided with tracking details for the products purchased by each customer. (Some Countries only allow for a ‘signed for’ service therefore tracking does not apply to them (e.g Asutralia, Kuwait etc))

For any individual shipping concerns you can contact Fitink at any time through our Instagram(fitinklife), Facebook (fitinkofficial), Email (hei@fitink.life) or the contact form the website.

PRICING POLICY

Customers will be charged in NOK. For those customers with payment methods not denominated in this currency, the final price paid will depend on the exchange rate on the day the purchase has been made and depending on the payment method they choose (card company etc). The region the website will be viewed in depends on your location and your IP address.

RETURNS

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason for none customized accessories and clothing only.

Shoes, clothing and accesories that are customised may be returned if the product has a manufacturing fault. Otherwise they are non-returnable and non-refundable.

Fitink will not accept returns for any items that have been worn, exposed to damaging elements. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

DISCLAIMER

 The content included on this Site is provided on an “as is” basis. Fitink does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. Fitink reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.

Fitink will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by Fitink negligence.

Fitink does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

You agree that Fitink may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Policy.

From time to time, Fitink may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.

Legal Governance

These terms are governed by Norwegian law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Norwegian law. You and we both agree that the courts of Norway will have non-exclusive jurisdiction.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hei@fitink.life or by visit our Sneaker Lab in Stavanger:

Adress: Nytorget 15, 4012 Stavanger, Norway.

Terms

Terms & Conditions

These General Terms and Conditions (T&Cs) including the Privacy Policy govern the offer and sale of products on www.fitink.life.

Please read these T&Cs carefully before ordering any Products on this website. By ordering any of our Products on this website, you agree to be bound by these T&Cs including the Privacy Policy.

SUPPLIER IDENTIFICATION

fitink.life is a site operated by FITINK LTD.

We are registered in Norway under 917 506 582 and with our registered adress at Nytorget 15, 4012 Stavanger, Norway.

​FITINK is a customisation firm and does not distribute third-part products (designer or otherwise). All products used are authentic.

PRIVACY POLICY & COOKIES

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from freofficial.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card) email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you; Send our newsletter; Screen our orders for potential risk or fraud; and
when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

To clarify fitink.life uses proisp.no as the site host.

To ensure all our customers have a clear understanding, our company, fitink.life is hosted on the proisp.no platform. Proism provides us with various serivces that allows us to sell our products and services to you. Your data may be stored through proisp’s data storage, databases and the general WordPress applications. All your personal data is secured bahind a firewall.

All direct payment gateways offered by WordPress/ WooCommerce and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Visa Debit. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Fitink.life

We use your Personal Information so that we can provide time- and quality efficient services, as described above. For example, we use WooCommerce to power our online store fitink.life–you can read more about how WooComerce uses your Personal Information here: https://docs.woocommerce.com/document/woocommerce-security-faq/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

FITINK does not store your information it only accesses it via host’s WooCommerce and proisp.

Automated Decision Making

WooCommerce risk and fraud screening; where WooCommerce might automatically block a payment card number or IP address after a certain number of unsuccessful payment attempts. WooCommerce does not believe this has a significant legal effect on customers because the automated blocking lasts only for a short period of time is the only automated decision making used on the site.

As a data controller under the GDPR, Article 28 requires that when we engage a data processor (like WooCommerce) to process your data. This is typically done through a Data Processing Addendum, or DPA.

WooCommerce has automatically incorporated a Data Processing Agreement (https://woocommerce.com/posts/gdpr-compliance-woocommerce/#) into its terms of service, which is designed to address the requirements of Article 28.

 Third Party Incorporated applications

We share your Personal Information with the host who have incorporated third party applications to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We use mailchimp that is a mailing application provided from by WooCommerce. The mailchimp cookies and legal statement regarding cookies can be found on the link below. https://mailchimp.com/legal/cookies/?_ga=2.75566229.1463976801.1527187269-673856720.1527187269

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Additionally, to be GDPR compliant and if you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals purchasing items who do not possess the legal means of purchase (i.e. are of legal age).

CHANGES AND UPDATES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

We have also updated the policy in order to be GDPR compliant which will come into force on May 25th 2018.

COOKIES & MONITORING

Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.
Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies – These cookies are used to recognise you when you return to our website.
Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:

The IP address of your computer.
The referring website from which you have got to our website from.
The reasons for this are:

To make ongoing improvements to our website based on this data.
To see our most popular sources of business.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data:

To other companies within our group.
If we sell our business.
To agents and service providers.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right to request access to personal data which we may hold or process about you.

Product Information

PRODUCT INFORMATION

Each of the products you purchase is subject to the Terms and Conditions set out here and the time frames outlined when purchasing each product.

Fitink ONLY sells custom products such as shoes, clothing, accessories and is not a reseller of any third-party products (original purchased products from the store) or any designer (bags, shoes or clothing of designers).

The products customised with custom made products are designer products that have been deconstructed so that the material can be used. Note that we do aswell custom works that are painted as fan-art.

RIGHT TO CANCEL

All customization is final and is unable to be canceled, however we provde scathes and illustrations before starting the customization process. Once the production starts we will not be able to cancel or provide a refund for the order. We can only cancel and refund the purchase if the process of the sneakers has not taken place. Return Administration Fee is set to 400 NOK. Please note that you must send the goods back to us to our contact address at your own cost, same goes fort he gods that you have delivered to us. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

In cases of partial refund, the agreed amount will be debited.

You will not have any right to cancel a purchase for the supply of any of the following goods:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
for the supply of audio or video recordings or computer software if they are unsealed by you.

Given the bespoke nature of the service, payment will be taken in full at the time of order

  • Fitink shall aim to deliver the product in the designated time given at the time of purchase; the delivery of an order is subject to the availability of materials and Freof Fitink reserves the right amend the delivery time as necessary.
  • Fitink shall be entitled to refuse any monogramming of initials which would result in an offensive word in any language at its sole discretion.
  • Fitink shall be responsible for delivery of the goods and title of delivery shall pass on on the postage date (when tracking is sent).
  • The shipment of exotic skins is subject to jurisdictional laws; as the Customer you are responsible for ensuring that the requested exotic material or skin can be shipped to your respective region/address.
  • Should the order be cancelled for whatever reason, after 48 hours of the placement of an order a NOK 400 fee will be charged (cancellation fee), Fitink shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs and taxes.
  • Fabric colours and materials may vary. Fitink cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.
  • Please be aware that the image seen is a mocked visual representation of how your CUSTOM-ORDER item should look and there may be slight colour/material variations in the actual product you receive.
  • Fitink reserves all of its intellectual property rights in the designs of CUSTOM-ORDER products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer. b) These terms and conditions are subject to change at any time without prior warning. Governing Law a) These terms and conditions shall be governed by English Law.

NOTICES

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

 ORDERS AND ACCEPTING OF YOUR PAYMENT

Our host WooCommerce and previously Proisp accept payment with the use of Stripe the payment partner.

​Once the payment is processed we will begin processing your order.

All orders once shipped will be provided with tracking details for the products purchased by each customer. (Some Countries only allow for a ‘signed for’ service therefore tracking does not apply to them (e.g Asutralia, Kuwait etc))

For any individual shipping concerns you can contact Fitink at any time through our Instagram(fitinklife), Facebook (fitinkofficial), Email (hei@fitink.life) or the contact form the website.

PRICING POLICY

Customers will be charged in NOK. For those customers with payment methods not denominated in this currency, the final price paid will depend on the exchange rate on the day the purchase has been made and depending on the payment method they choose (card company etc). The region the website will be viewed in depends on your location and your IP address.

RETURNS

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason for none customized accessories and clothing only.

Shoes, clothing and accesories that are customised may be returned if the product has a manufacturing fault. Otherwise they are non-returnable and non-refundable.

Fitink will not accept returns for any items that have been worn, exposed to damaging elements. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

Disclaimer

DISCLAIMER

 The content included on this Site is provided on an “as is” basis. Fitink does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. Fitink reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.

Fitink will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by Fitink negligence.

Fitink does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

You agree that Fitink may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Policy.

From time to time, Fitink may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.

Legal Governance

These terms are governed by Norwegian law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Norwegian law. You and we both agree that the courts of Norway will have non-exclusive jurisdiction.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hei@fitink.life or by visit our Sneaker Lab in Stavanger:

Adress: Nytorget 15, 4012 Stavanger, Norway.

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